Search For Jobs Customer Services Administrator

  • Ref: FPS3346334_1617035399

  • Permanent

  • East Kilbride, South Lanarkshire

  • £Negotiable

  • End: 24th Apr 2021

First People Solutions are recruiting for a Customer Services Administrator for an Organisation who are experiencing a period of growth. The role offers the opportunity to work in a well established Team at their East Kilbride Plant.

Responsibilities:

  • To act as the voice of the customer in the business to ensure that the customer’s needs are always a priority.
  • To manage incoming enquiries via telephone.
  • To manage central email inbox.
  • To update spreadsheets and process data from paper based processes as required.
  • To process worksheets from Site Testing for issue to clients upon approval.
  • To provide effective communication of sample discrepancies and issues to the customer.
  • To provide effective and accurate administration of customer service procedures and reporting.

Experience Essential:

  • Experience in a customer facing role.
  • Strong prioritisation and organisational skills.
  • Positive attitude towards change.
  • Adaptability to use various in-house systems and processes.
  • Close attention to detail and an understanding of operating within a quality system.
  • Good IT skills (Microsoft based products, in particular Excel and Word).
  • Good written and verbal communication.

Monday to Friday 8.30am – 5pm

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